medali303 FAQ

Opening a medali303 account involves five steps. First, you provide your username, email, and mobile phone number on our registration form. Second, we send a verification link to your email—click it to confirm. Third, you create a password (minimum 8 characters, uppercase, lowercase, numbers, symbols). Fourth, you upload KYC documents: a valid ID and proof of address. This verification typically completes within hours during business days. Fifth, you choose a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and make your first deposit to activate your account. Before opening a medali303 account, verify that online gaming is legal in your jurisdiction.

If you forget your medali303 password, visit the Member login page and click "Forgot your password?" below the login form. Enter your username or email address. We at medali303 send a password reset link to your registered email within moments. Check your inbox and spam folder. Click the reset link and create a new password (minimum 8 characters, uppercase, lowercase, numbers, symbols). Your new password takes effect immediately. If you do not receive the reset email within a few minutes, contact our support team via in-app chat or email—they can resend the link or help you verify your account.

Yes, we at medali303 support all four major Indonesian banks. You can deposit via mobile banking, local payment, online payment, or e-wallet virtual accounts. When you choose a bank transfer in your medali303 account, we generate a unique virtual account number for you. Transfer the exact amount to that virtual account from your bank app or ATM. Once we confirm receipt, your balance updates within minutes. We also support e-wallet deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—these typically settle faster than bank transfers. For withdrawals, we send your funds back to your original payment method within a review window (typically 2–4 hours on business days).

We at medali303 do not charge deposit fees. Whether you transfer via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your full amount arrives in your medali303 balance. Withdrawal requests are also fee-free. When you request a withdrawal, the funds are sent to your registered payment method at no charge. Bank or e-wallet providers may apply their own standard fees—these are not medali303 charges. Processing times vary by payment method but are typically complete within our review window. Contact our support team if you have questions about a specific deposit or withdrawal transaction.

medali303 offers four main game categories. Football betting covers tournaments including Liga 1, Piala AFF, Piala Indonesia, Champions League, and Premier League. Live-dealer casino features multi-camera studios with blackjack, roulette, baccarat, and Dragon Tiger tables. Slot games include popular titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible from your medali303 account dashboard on desktop or mobile. Browse the game lobby to see live markets, upcoming matches, available betting options, and payout tables. Your account balance is shared across all categories—place bets in any category without transferring funds.

We at medali303 run a loyalty tier programme that rewards consistent play. As you bet across football, live-dealer, slots, and esports, you accumulate loyalty points. These points increase your tier status, unlocking benefits such as higher withdrawal limits, priority customer support, and exclusive game access. Tier progression is tracked in your medali303 account settings under "Loyalty." Points do not expire during active play, but may reset after a long period of inactivity. Check your account dashboard to see your current tier, points balance, and upcoming tier benefits. Our support team can explain your tier status and eligibility for special promotions.

You can adjust account preferences from your medali303 account settings. Update your email, phone number, password, or language preference at any time. You can also manage notification settings—enable or disable push notifications on the medali303 Android app or in your browser settings on iOS. If you wish to temporarily pause your account activity, contact our support team via in-app chat or email. We can place a temporary hold on your account (typically 7–30 days) to prevent new logins and bets. During the hold, your balance remains secure. To reactivate, contact support again. For long-term account closure, request permanent deletion—your data is securely archived per our Privacy Policy.

Our medali303 support team is available via in-app chat (fastest response), phone, or email. To contact us by email, use the address listed in your medali303 account under "Help & Support." Include your username, a clear description of your issue, and any relevant transaction ID or screenshot. We respond to emails in English and Indonesian within one business day. For urgent issues (account security, withdrawal problems, payment errors), use in-app chat for immediate assistance. Our support team operates during standard business hours, with extended availability during major sporting events like Liga 1 or Piala AFF matches.